Refund policy

Cancellation Policy

This policy explains how you can cancel an order or seek a refund for a product purchased through mensavenue.in (the “Platform”), operated by Mens Avenue by Milan.

  • Cancellations will only be considered if the request is made within 24 hours of placing the order, provided the order has not already been dispatched.
  • A cancellation request may not be entertained once the order has been communicated to the seller and the shipping process has been initiated, or once the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
  • To cancel an order, write to mensavenuecom@gmail.com or message us on WhatsApp at +91 96201 80080 with your order number.

Damaged, Defective or Incorrect Items

  • In case of receipt of damaged or defective items, report the issue to our customer service team within 7 days of receiving the product.
  • If you feel the product received is not as shown on the site or is not what you ordered, bring it to the notice of our customer service team within 7 days of receiving the product.
  • Please share your order number along with clear photographs of the product and the packaging. The request will be entertained once the seller has checked and verified the same at its own end.
  • In case of complaints regarding products that carry a warranty from the manufacturer, please refer the issue to the manufacturer.

Returns and Exchanges

We offer a refund or exchange within 7 days from the date of delivery. Once 7 days have passed, we are unable to offer a return, exchange or refund of any kind.

Eligibility

To become eligible for a return or an exchange:

  • The item must be unused, unwashed, uncut and unstitched, and in the same condition in which you received it.
  • The item must have its original packaging, tags and labels intact.
  • The return must be accompanied by the invoice or proof of purchase.
  • Items purchased on sale or clearance may not be eligible for return or exchange.

Items That Cannot Be Returned

Certain categories of products are exempt from returns, exchanges or refunds. These are identified at the time of purchase and include:

  • Fabric that has been cut, altered, washed or stitched after delivery.
  • Custom, made-to-measure or personalised orders.
  • Sale, clearance and promotional items.
  • Gift cards.

How to Raise a Return or Exchange Request

  • Email mensavenuecom@gmail.com or message +91 96201 80080 on WhatsApp with your order number and reason for the request.
  • Do not ship the product back before your request is approved. Unapproved returns may not be accepted.
  • Once approved, send the product to: Mens Avenue by Milan, 1st Floor, Shivananda Market, D K Lane, Chickpet, Bengaluru (Bangalore) Urban, Karnataka – 560053, India.
  • Return courier charges are borne by the customer, except where the item received was damaged, defective or incorrect – in which case we bear the cost.

Inspection and Approval

Once your returned item is received and inspected by us, we will email you to confirm receipt of the returned or exchanged product. If the item passes our quality check, your request will be processed in accordance with this policy. Items that fail the quality check will be returned to you.

Refunds

  • Approved refunds are initiated within 7–10 business days of approval, or of receipt and inspection of the returned product, whichever is later.
  • Refunds are credited to your original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.
  • Shipping charges levied on the original order are not refundable.

Contact Us

Mens Avenue by Milan
1st Floor, Shivananda Market, D K Lane, Chickpet, Bengaluru (Bangalore) Urban, Karnataka – 560053, India
Email: mensavenuecom@gmail.com
Phone · WhatsApp: +91 96201 80080
Website: https://mensavenue.in/